Shipping and Returns
- All orders over $75 are shipped FREE!
- All orders under $75 will incur an $8.90 flat rate delivery fee.
Please note: Due to COVID-19 related delays, shipping may take longer than usual. Our apologies for the inconvenience.
Good Games uses Australia Post eParcel or reputable courier companies for all shipments. Tracking is available through this service, and your order can be delivered to a P.O. Box, Parcel Collect or Parcel Locker!
Delivery to the ACT, Sydney and Melbourne metropolitan areas can usually be expected within 1-2 business days after dispatch. Delivery to other metropolitan and regional areas can usually be expected within 2-6 business days after dispatch.
Need to return something? Please refer to here for our full return policy.
Preorder Policy
Good Games has been in business for over 15 years and we take pride in offering reliable preorders for our customers. Please take the time to check the following conditions for preorder products.
If your order contains a preorder product. as shown by (Preorder) in the name as well as during checkout, we will do our best to ship on or before the estimated release date (shown by "ETA"). These release dates are sourced from our suppliers and manufacturers and are subject to change. If the ETA is changed significantly, you will be notified as soon as possible.
Preorders can easily be cancelled prior to shipping, simply let us know via email with your order number. Please note if cancellation of a preorder product takes you below our free shipping threshold, you may be charged shipping.
Orders that contain both preorders and regular products will be shipped when all products are available. At our discretion we may choose to ship part of your order early to ensure you receive it as soon as possible. If you urgently require a product, please contact us beforehand via shop@goodgames.com.au
Refund Policy
At Good Games, we want our customers to be completely satisfied with their purchases. If you have any concerns regarding your purchase, please contact us.
If your purchase was from our retail stores, please contact the store directly.
CHANGE OF MIND
We are not required to provide a refund or replacement if you change your mind, however in most cases we will be happy to as long as the product is sealed in their original packaging, unused, unopened and in brand new resalable condition and it is within 30 days of your original purchase (or delivery date if shipped)
Please note you would be responsible for returning the product, as well as the original cost of shipping.
FAULTY PRODUCTS
If a product that you have purchased from one of our stores does not meet expectations of the item as it was advertised, or the product is faulty, then please return the product to where you made the purchase for an exchange or refund, in accordance with Australian Consumer Laws.
You can choose a refund or exchange if an item has a major problem. This is when the item:
- has a problem that would have stopped someone from buying the item if they had known about it
- is unsafe
- is significantly different from the sample or description;
- or doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.
Please keep your proof of purchase – e.g. your receipt, invoice or confirmation email.
