What are the Conditions on Returns and Exchanges?
Good Games will exchange products within 14 days of purchase as long as the product has not been opened and is in its original packaging.
Except where goods are faulty, for Refunds and Exchanges, freight costs, to return the product to us by Courier and/ or to resend the new item back to the customer are covered by the Customer.
Where goods are faulty, all Exchanges and Returns must be received by Good Games within 14 Days of dispatch by Good Games to be eligible for refund or exchange.
We are not responsible for any lost returned parcels so please send back to us via our recommended method or a traceable method such as registered post or traceable courier.
Sale or discounted items be returned for store credit only or exchange and not for refund.