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What is Click & Collect?

Click & Collect is a free service which allows you purchase our products online and select to pick up your order from one of our Good Game stores located in various places around Australia.


How do I place a Click & Collect order?

Step 1. Browse and select your products.

Step 2. Add to Cart and then proceed to Checkout.

Step 3. Select “Click & Collect” as your Shipping Method, select the store you would like to collect your order from & then place your order.

Step 4. Order Confirmation.

Once you have placed your order, you will receive a confirmation email from us which will include your order number. 

Step 5. Await Notification

Once your order is ready for collection the store will notify you by either email or telephone. Please note that not all items are in stock at every store and may need to be ordered in, which may result in a slight delay.

Step 5. Pick Up Your Order.

You will need your order number and photo ID to collect your order.


Is there a charge for Click & Collect?

No, Click & Collect is a free service!


When can I collect my order?

Once you have been notified by your selected store that your order is ready.


Can I collect my order on the same day?

Depending on the time your order is placed and stock availability, it is possible that it may be ready for pick up on the same day. But please wait to be notified.


What do I need to bring with me when I collect my order?

You will need your order number and photo ID to collect your order.


Can someone else collect my order on my behalf?

Yes, they can. In order to authorize someone else to pick up your order, you will need to nominate this person during the checkout process. You can do this in the Order Comments section. Please ensure the nominated person has the order number and their own photo ID when they come to collect your order.


How long are orders kept for collection?

We will keep Click & Collect orders for 60 days from the date you’ve placed your order. After 60 days, we retain the right to cancel your order. Should this occur we will attempt to contact you to arrange a refund. 

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